Terms of Service

Great Oak Digital – Terms and Conditions of Service

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the Great Oak Digital website and your purchase of products and services available through our online store. By purchasing from our ecommerce platform, you agree to be legally bound by these Terms. Separate service agreements apply for any custom IT services purchased outside of the ecommerce store.

2. Binding Agreement

By accessing this website, making a purchase, or subscribing to any service offered via our ecommerce store, you acknowledge that you have read, understood, and agreed to these Terms. For some transactions, we may require explicit agreement by way of a checkbox or similar action at checkout.

3. Electronic Communication

By engaging with us electronically, you consent to receive communications from us electronically, including email notifications, order confirmations, renewal notices, and legal disclosures. These electronic communications satisfy any legal requirement that communications be in writing.

4. Intellectual Property

We and our licensors retain ownership of all intellectual property rights related to this website and its content. Except where permitted by law, no part of this website may be copied, distributed, or used without our prior written consent.

5. Products and Services Offered

Our ecommerce store offers the following types of products and services:

• Subscription-based software licenses (e.g., Microsoft Office 365, cybersecurity software, backup solutions)

• One-time software purchases

• Physical hardware products (where applicable)

• Digital products and downloadable tools

Custom IT services such as Remote Monitoring and Management (RMM), vCIO, network/server support, and managed security services are not sold via this ecommerce store and are governed by separate agreements.

6. Subscription Terms, Renewals, and Cancellations

6.1 Subscription Terms

Subscription products are sold for the duration specified at checkout (e.g., monthly or annual terms). If unspecified, subscriptions have a default term of 1-year.

6.2 Auto-Renewal

All subscriptions automatically renew at the end of the current term for the same duration at the then-current renewal price, unless you cancel as described below.

6.3 Cancellation

To cancel or modify your subscription, you must provide written notice at least 30 days prior to your renewal date for monthly or annual subscriptions. Multi-year contracts, where applicable, require 60 days’ notice.

6.4 Price Changes

We reserve the right to modify subscription pricing upon renewal. Notification of any price change will be provided at least 45 days before the renewal date.

6.5 Non-Payment

Failure to make timely payment may result in service suspension or termination.

6.6 Refunds

All subscription sales are final and non-refundable once the renewal period begins, except where required by law.

7. Third-Party Products and Services

Certain products offered on our website, such as Office 365 and other software licenses, are provided by third-party vendors. Your use of these products is subject to the terms and conditions of the respective third parties. Great Oak Digital is not responsible for third-party service changes, outages, or discontinuation.

8. Responsible Use

You agree to use our website and services in accordance with all applicable laws and these Terms. Prohibited actions include distributing malware, conducting unauthorized data collection, or disrupting website operations.

9. Payment Terms

9.1 Payment Method & Authorization

By accepting these Terms, you authorize Great Oak Digital (“GOD”) to automatically charge your designated payment method (credit card, debit card, ACH or other accepted method) on file (“Autopay”) for all recurring, subscription-based services and any associated fees.

9.2 Billing Schedule & Due Date  

For all customers receiving ongoing services under subscription, you agree that payment will be automatically processed via Autopay on or before the 5th day of each calendar month for any amounts due. Invoices will be generated and delivered in advance; failure to have a valid payment method with Autopay enabled by the 1st of the month may result in delayed service, suspension, or termination under the “Non-Payment” provisions below.

9.3 Customer Responsibility for Payment Information  

You are responsible for providing and maintaining valid payment details and ensuring that Autopay is enabled and active. Failure to update expired or invalid payment methods may lead to service suspension or termination.

9.4 Non-Payment, Suspension, and Termination  

If a scheduled Autopay attempt fails, and payment is not received by the 10th day of the month, GOD reserves the right to suspend or terminate services until payment is made in full. Reconnection of services may require upfront payment of all outstanding amounts plus a reconnection fee (if any).

9.5 No Alternative Payment Terms Unless Explicitly Agreed  

Unless otherwise mutually agreed in writing and signed by an authorized representative of GOD, no customer shall receive alternative payment terms (e.g., “Net 30,” “Net 45,” or “End-of-Month”) — Autopay by the 5th is the standard and required payment method for all ongoing services.

9.6 Changes to Payment Method or Schedule  

GOD may modify the billing schedule or payment method upon 30 days’ prior written notice to you. Continued use of services after the notice period constitutes acceptance of the modified terms.

9.7 Taxes

Applicable sales tax will be calculated and applied based on your shipping or billing address, as required by law.

10. Shipping, Delivery, and Risk of Loss

10.1 Shipping

Physical products will be shipped using standard commercial carriers. Delivery times are estimates and not guaranteed.

10.2 Risk of Loss

Risk of loss and title for physical products pass to you upon our delivery to the carrier.

11. Returns and Refunds

11.1 Physical Products

Returns for physical products are accepted within 30 days of delivery, subject to our Return Policy. Items must be unopened, unused, and in original packaging.

11.2 Digital Products and Subscriptions

All sales of digital products and subscriptions are final and non-refundable, except as required by law.

12. Manufacturer Warranties and Returns

12.1 Manufacturer Warranties

All products that include a manufacturer warranty are subject to the terms and conditions of the respective manufacturer’s warranty policy. Great Oak Digital does not provide any separate or additional warranty beyond what is offered by the manufacturer.

12.2 Warranty Administration

We will assist in administering manufacturer warranties when possible. This may include:

• Returning defective products to us for processing

• Directing you to a factory-authorized repair center

• Facilitating a factory-direct return as permitted by the manufacturer

We must comply with each manufacturer’s return and warranty policies, including any requirements for prior authorization, proof of purchase, or adherence to deadlines for returns.

12.3 Limitations

Warranty remedies are limited to repair, replacement, or refund as specified by the product manufacturer. Great Oak Digital is not liable for any damages beyond those remedies, including incidental or consequential damages arising from defective products.

12.4 No Implied Warranties by Great Oak Digital

Except where prohibited by law, Great Oak Digital disclaims all implied warranties, including but not limited to merchantability and fitness for a particular purpose.

13. Warranties and Disclaimers

Our website and its content are provided on an “as-is” and “as-available” basis. We make no warranties, express or implied, regarding the website, products, or services, including merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee uninterrupted or error-free service. Any reliance on website content is at your own risk.

14. Limitation of Liability

To the maximum extent permitted by law, Great Oak Digital’s total liability for all claims relating to any purchase will not exceed the total amount paid by you for the specific product or service giving rise to the claim in the 12 months preceding the event.

We are not liable for indirect, incidental, punitive, or consequential damages.

15. Privacy and Data Protection

Your use of this website and services is subject to our Privacy Policy and Cookie Policy, which govern how we collect, use, and protect your data.

16. Export Restrictions / Legal Compliance

You may not use or export products purchased from this website in violation of applicable export laws and regulations.

17. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

18. Breaches of Terms

We reserve the right to suspend or terminate your access to the website or services if you breach these Terms.

19. Force Majeure

We are not liable for delays or failures resulting from causes beyond our reasonable control, including natural disasters, labor disputes, or interruptions in internet services.

20. Indemnification

You agree to indemnify and hold Great Oak Digital harmless from any claims, damages, or expenses arising from your violation of these Terms or misuse of our products and services.

21. Waiver

Failure to enforce any part of these Terms does not constitute a waiver of our rights.

22. Language

These Terms will be interpreted exclusively in English.

23. Entire Agreement

These Terms, along with our Privacy Policy and Cookie Policy, constitute the full agreement between you and Great Oak Digital regarding ecommerce transactions.

24. Updates to Terms

We may update these Terms periodically. Updates will be posted on this page with the effective date. Continued use of the website signifies your acceptance of any updated Terms.

25. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Maryland, USA. Disputes shall be resolved through binding arbitration in Maryland under the rules of the American Arbitration Association.

26. Contact Information

Great Oak Digital
8101 Sandy Spring Road
Suite 300 #1033
Laurel, MD 20707
clientsolutions@greatoakdigital.com
https://www.greatoakdigital.com/contact-us